Substack is hiring

Implementation Lead, Brand Partnerships

📋 Description

  • Serve as first-line solutions lead for brands and agencies in our marketplace
  • Implement scalable systems: trafficking, QA, launch, delivery monitoring
  • Build order management, campaigns, reporting, and billing workflows
  • Maintain brand integrations: tracking, third-party, and more
  • Build an AI-first outbound engine to drive demand and onboarding
  • Onboard brands/agencies and troubleshoot quickly mid-flight

🎯 Requirements

  • 10+ years in ad ops, solutions engineering, or tech account mgmt
  • Hands-on with campaign trafficking, tag mgmt, and third-party measurement
  • Strong spreadsheet skills; SQL and scripting a plus; good data judgment
  • Experience joining sales calls to answer tech questions and scope feasibility
  • Ability to debug tracking discrepancies with agencies and spec tools with engineers
  • Operational instinct: build scalable systems before volume exists